Posts related to technology category

The 47 Clicks Between Patient Intake and Chart Update

Vinay Patankar
07 Mar, 2026
Technology

I've been going to a lot of healthcare conferences this year. Every keynote is about AI. Every booth has a copilot demo. But you know what actually stuck with me? Something I saw during a customer implementation. A nurse at a check-in station clicking through 47 screens to move a patient from intake to chart. Forty-seven. I counted. She wasn't slow. She was fast. Muscle memory fast. She'd done this thousands of times. Tab, click, copy, paste, switch system, re-enter the same allergies she just typed in the other system. The whole thing took eleven minutes. Nobody at the conferences I've been to was talking about those eleven minutes. They were talking about AI-powered diagnostics. Clinical decision support. Ambient listening that writes your notes for you. All real. All important. But all of it assumes the underlying workflow works. It doesn't. The dirty secret of healthcare IT is that most of the pain isn't clinical. It's operational. It's the 47 clicks between patient intake and chart update. It's the compliance officer chasing vendor certifications through email chains. It's the credentialing team manually verifying the same documents across three systems that don't talk to each other. These problems aren't sexy. No one puts "we eliminated 30 redundant data entry fields" in their conference booth headline. But that's where the hours are. We've seen this pattern across 1,000+ companies at Process Street. The teams that get the most out of AI don't start with the flashy stuff. They start with the workflow nobody wants to own. The one where someone says "oh yeah, that's just how we do it" and everyone nods and moves on. That's the process you automate first. The real AI conversation in healthcare isn't "will AI replace clinicians?" It's "will AI replace the 47 clicks between intake and chart update?" That second question is less dramatic. It's also worth about 10x more.

Abstract Education: The Khan Academy

This site is truly amazing and could turn out to be one of the most important websites in the world. Abstract living at its finest. I urge everyone to share it with everyone they know. Its a site with videos teaching educational concepts. It starts with simple concepts like 1+1 and goes all the way into college level and calculus. The Khan Academy is helping people all around the world, giving them access to a free, first grade education. ### www.khanacademy.org For another perspective on abstract, read Blog Moving to Abstract-Living.com.

My AI Second Brain Already Made Me $4,000

Vinay Patankar
07 Mar, 2026
Technology

Most people accept the first offer from their insurance company. I used to be one of them. My garage flooded last month. Six feet of water. Submerged my Tesla, completely bricked. Wetsuits, surfboards, electronics, furniture. Everything in storage, destroyed. The insurance company sent their offer. I was traveling. I had a few days to respond. The number looked reasonable enough. My instinct was to just sign it. That's the play, right? They know you're busy. They know you're not going to spend your weekend pulling receipts and researching comparable claims. So they send you a number that feels close enough, and you take it. I almost did. Instead I sent it to something I've been building for the last few weeks. An AI agent connected to all my personal data. My emails, my purchase history, my documents. I asked it: "Is this claim fair?" It told me no. Then it showed me why. It pulled comparable claims for similar losses. It found my original purchase receipts buried in Gmail going back years. Then it drafted a counter offer with all of that as supporting evidence. I read through it, hit send, and moved on with my day. The result was an extra $4,000. Not because I'm a great negotiator. Not because I spent hours on research. Because I had an agent that doesn't skip the fine print, doesn't lose track of old receipts, and doesn't just accept the first number because it's "close enough." Insurance companies have always had the information advantage. You're one person with a flooded garage and a lot on your plate. They do this thousands of times a day. Now you can have an agent that levels the playing field. If you're digging into technology, you'll probably also enjoy Startup Idea: Evernote for Spreadsheets.

App Idea - Turn iPhone's into Public Hot-spots

So you already know that you can turn your iPhone into a hotspot, but a PUBLIC one? that anyone can use? Here is the idea. Its an app that allows you to create a public hotspot that anyone can access with NO password. But for the user to access the hotspot, they need to watch a 10 second video advertisement. Video ads pay anywhere form $30-80 CPM (cost per thousand impressions). The app provider can organize rev share with its users, so that they get a percentage of the advertisement revenue (say 50/50). This could be a great additional revenue stream for cab or bus drivers, or just a great way to offset your phone bill costs. A useful follow-up on idea is Idea - Thoughts to Extend the iPhones Battery Life.

Best 5 Talks from #500Distro

If you are interested in getting traffic for your startup, you should definitely watch the videos from the recent 500 Distro. 500 Distro is a conference where they gathered some of the greatest minds in customer acquisition, retention and growth hacking to do 20 min sprint presentations on a number of different topics. Below are my favourite 5 talks from the day. If you're digging into business, you'll probably also enjoy Tools to Build you a New Life.

Blog Moving to Abstract-Living.com

Vinay Patankar
13 Apr, 2010
Technology

As you can probably tell from the title, I have decided to move my blog (wordplaywithvinay.com) to Abstract-Living.com. If you've noticed anything weird going on here over the last day or so, this is why. I decided on this move for two key reasons: ### Personal Branding I created this blog to document my changing lifestyle and to build my personal brand. I've been reading lots about personal branding over the last couple of years (great simple resource to get you started is Colin Wright's free eBook - ExileLifestyle.com). One thing I've found about this blog is that the domain isn't very receptive to any keyword... there are some famous Indian dudes named Vinay and there is no way I am competing with them. Plus the domain doesn't really give any feel to the type of blog I am trying to represent. I have changed my personal branding page to a Posterous page with a domain of my full name vinaypatankar.com. This is already ranking second under my LinkedIn account and above my FaceBook page. I did this as more of an experiment but it seems to have paid off. I now control about half the front page of Google for the keyword "Vinay Patankar" - this blog ranks 43. Its true that I do have a unique name which makes it easier and I was lucky that my domain wasn't taken but its still nice to know that the front page is basically controlled by me. We are all going to have more and more of our lives posted on the internet. It is already becoming normal for potential employers to Google you. When I applied for the TEDxBKK event (which I was accepted for but couldn't make it to) they asked me for a public online profile. Its happening so you better get used to it. At some point, some person / organisation / institution is going to post something about you on the net, be assured of it. If that happens to be a negative comment having control over the front page of Google may save you lots of stress. ### Building the Blog This hasn't really been a serious blog. I've been traveling extensively and had other projects to work on. As mentioned above it was more of a personal branding thing. I have however decided to make a move to build this blog into something a little greater. It took me a while to decided exactly how to brand what I was interested in writing about. A sort of combination of travel, lifestyle design, technology, life hacking, social hacking, personal development and loads of other things. But I decided that I'm interested in these things because I am on a quest to build myself an abstract lifestyle. A life that is different form the standard template of life. A life of travel and exploration. Of failures, leanings and successes. A minimalism empire builder. A life where I can drink with the rich, eat with the poor and dance with the nasty. A life of EXPERIENCE. Abstract-Living will be about the things I learn on my journey of experience. Glad to see you here! **M7TETTS8W5UV** To go deeper on abstract, check out Abstract Education: The Khan Academy.

Blogworld 2010 #bwe - My Review

I was a lucky SOB and managed to win myself a full access pass to Blogoworld last week. It was an awesome experience. I have been to many trade shows in the past but nothing like this. And none since I set out on my own last year. I used to go representing my company which is a little different. I had also never been to a multi-day event, which had parties too. One thing I have learned about myself over the last year, is that I suck at networking online. I just don't have the patience for it. I know this may be a bit of a negative being in the online space as there is no better place to meet people who work online than online... But I just don't like doing it. I don't like hanging out on Facebook, I don't like tweeting stuff, I think its weird meeting and connecting with people online. But hey, that's just my opinion and personally, I think its a pretty stupid one. I should do more of it. I just feel that the computer is a place of work and learning. When I am on my computer, I am almost always doing one of those things. If I am not doing one of those things, I quickly start to feel uncomfortable and need to get outside, meet some people, do some exercise, do something! I also know this challenge I have is the opposite of many other bloggers / internet markets who find it awkward to meet and connect with people in person but have no troubles online. I guess its the salesman in me. So when Blogworld came about, I was like a kid in a candy store. Admittedly, I only went to the full first day, then the clubs afterwards. Even though I didn't make it to too many events the next couple of days (partly due to the seductive beckoning of the pool, partly due to my hangover), I made it to every party - and after party. I know this was almost the reverse schedule of lots of the attendees who made it to Blogworld. Whichever way you prefer to use your time, you need to make sure you use your time. I didn't feel there were too many advanced content courses being taught during the days, but lots of great stuff if you are just getting into new and social media. The nights were where it was at. I met so many interesting people. Had so much fun. Spammed business cards, collected business cards, pumped my LinkedIn account oh and did I mention the fun? Whatever the type of person you are, if you work in the internet space I think Blogworld is worth checking out. I will definitely be back there next year if I am on this side of the planet. So what did I get out of Blogworld (besides the ability to party for a few nights in Vegas?) - contacts. I met people. Lots of interesting people. And its all about who you know right? Here are some photos including some great content slides from Blogworld: \[gallery\] If review is relevant to what you're working on, this is worth reading next: Networking Awesomely Review.

Cacoo - Cool Tool for Process Diagrams

So haven’t updated this blog much lately, went a bit crazy for a while last year but have been camping out in the Dominican Republic, in Santo Domingo working since New Years. I’ve been working on a number of projects, but one of my main focuses has been on building systems and outsourcing a lot of my tasks. Try and streamline everything that is going on with my income businesses. I have been training my Virtual Assistants using a variety of tools. I have created a little training area using wordpress, uploaded videos and training documents etc, but they were still having trouble grasping certain tasks, it was at this point that I started looking for an easier way to map out the processes needed. I remember in university having to do process diagrams and thinking how silly they were, never again, these things are awesome, and an amazing tool for training virtual assistants (any staff really). The best tool I found do to this is Cacoo. It also allows for collaboration so multiple people can work on documents at the same time and you can see who is editing what and the history of changes to the diagram. Process documents are the easiest way to document a process (duh..) and Cacoo is the easiest way I have found to make, store, share and collaborate process diagrams. One more post that complements this topic is Cool Trick to Manage Too Many Open Tabs, especially around cool.

Vinay Patankar
23 Apr, 2011
Technology

Do you find that your inbox is constantly clogged with marketing emails. Basically every website and marketer in the world uses email as a major form of advertising, and the more websites you sign up to, the more email you receive. I am all for receiving email marketing emails, heck I am an email marketer myself, but I like to read through the emails at my own leisure and not have them clogging my inbox each and every day. Here is a cool tip on how to clean up your inbox once and for all. I have only provided instructions for gmail but I know there are similar feature sets in all the major web mail platforms such as Yahoo and Hotmail. First thing you need to do is create a "filter", you can do this by clicking the small link to the right of your search bar in Gmail. In other mail platforms it may be called a "rule" or something similar. (click to enlarge) Next, add the text "unsubscribe" into the "Has the words" field. Since it is required by the CAN Spam laws to allow users to unsubscribe from newsletters, 80-90% of newsletters will contain this text. This is the easiest way to capture the majority of newsletters in one hit. (click to enlarge) On the final step, there are 3 options you need to modify. First, select the "Skip the Inbox (Archive it)" option, then select "Apply the Label" and select Newsletter (or something similar). If you have not yet created a newsletter label, select "Add New" and create it. And finally select the "Also apply filter to X number of conversations below". (click to enlarge) And you're done. Now you should have a folder on the left with the majority of your newsletter emails. Just click it to view those whenever you feel like it. The great thing about this rule, is that it will capture the majority of new newsletters too. But remember, if you sign up for a website of some sort and are waiting for a "confirmation" or "activation" email to come through, it might be in your newsletter folder. Same with lost password email etc.. Basically any email that comes from a website of any sort. A useful follow-up on ultimate is Ultimate Youtube Video Ranking Guide.

Vinay Patankar
02 May, 2014
Technology

Having too many tabs open can eat up all the memory on your computer and make it run like a sick dog. Especially true with Google Chrome. If you are finding your machine is performing poorly from too many tabs syndrome, make sure to check out this video for a cool solution that should fix all your problems. Image Credit To go deeper on cool, check out Cacoo - Cool Tool for Process Diagrams.

Email Optimization

I've been working on email optimization lately. Here are three plugins I have found that are awesome: Snooze your Emails - allows you to set a reminder to re-visit that email at a later date, instead of just losing it in your inbox. Yesware - allows you to track who is opening your emails, and create templates that you can fill in with just the click of a button. Boomerang - allows you to schedule emails to be sent at a later date. Check em. Oh, and make sure you are logged into Chrome with your Google Account, so that your plugins and settings are synced across all your computers. To go deeper on email, check out Emailing Awesomely – The Definitive Guide to Email Structure.

Emailing Awesomely – The Definitive Guide to Email Structure

Vinay Patankar
25 Apr, 2010
Technology

Email is, and has been for some time an important form of communication. There are lots of tips out there on how to write emails for achieving specific outcomes. There was a great post recently on how to contact market leaders and there are many blogs on how to use email as an effective sales tool. But what about for those circumstances that are too ad-hoc, that you may not see direct value from or just don't seem important? How do you construct your emails then? Do you have a set format you follow? Do you even need to worry about how you construct them? I think yes. I feel every single piece of communication I have with anyone is important. Unless they are friends of more than a few years you really should be following a ‘standard’ email format for EVERY email. This is not just with business either, but with every contact you make. Whether you are talking to your accountant, looking to rent an apartment or buying a fish you should follow your standard format. Your standard email format will vary depending on who you are, what you do and what kind of first impression you’re trying to give off, in other words, your identity. There are a few reasons I recommend having a structure to how you write your emails. - It gives you a fall back format if you’re unsure how to handle that particular kind of email - It makes your email writing quicker as once you get the hang of it, you wont have to think about how to structure your email before you start - And most importantly: It gives the reader an idea of what kind of person you are Letting people know your identity, what you do and how you can help is super important. You NEVER know when someone you speak with could open up a new opportunity for you. The guy selling the fish could be your next client or boss. You are definitely going to write many more emails (or waves) in your life, so its fair to say that writing a good email is a necessary skill and one you should take care of – if you haven't already. > **You may also be interested in this: Top Chrome Extensions for Email Optimization** ### What is a Good Email? In my day I’ve had many an email discussion with people from all walks of life. Working as a recruiter, and now as an Entrepreneur means I’ve made first contact with people from the strange to the successful. I’ve had conversations with students, scholars and salesmen with clerks, caterers and CEOs and with bankers, builders and beauticians. Out of all the types of people I’ve had email conversations with, there are few that project a professional, educated and articulate image in their writing. It’s not because they’re uneducated or can’t articulate their thoughts, it’s because they don’t put in the effort or don’t think it’s important. As a high level rule, bankers and salesmen are the best email writers. And they should be, they get trained on how to write an email. CEOs are fairly hit or miss, as are most senior managers in large non-white collar industries. Everyone else, well, they usually suck. This is good news for you tho because it makes it easy to stand out from the pack. A good email has many variables including your identity, who you’re contacting and why you’re contacting them. But there is a constant that flows with all well written emails and that is **structure**. How you structure an email says lots about your personality and thus should be taken into consideration with EVERY email you write. Not just first contact. ### How to structure a good email? Below is the general structure for a well written email. I will explain in detail below. - Greeting - Pleasantry - How you got their details, call back and reason for email - Body Topic 1 - Situation - Benefits - Call to Action - Body Topic 2 - Situation - Benefits - Call to Action - Body Topic n - Situation - Benefits - Call to Action - Closing line - Signature ### Greeting The greeting is simple. If you know their name “Hi NAME,” or “Dear NAME,” will suffice. If you don’t know their name (in the instance of contacting some businesses or a seller on craigslist open with a simple “Hello,” ### Pleasantry You should ALWAYS follow with a pleasantry after your greeting. EVERYTIME without fail. Ingrain this into your fingers so that you naturally spit it out with each email you write. There is no reason ever why your email shouldn't have a pleasantry. Even if you are criticising someone (which you shouldn't do over email anyways) you should still have a pleasantry to give them the sandwich effect. You will never have anything to lose by adding in a pleasantry, you will make people more inclined to read the rest of your email, you will soften criticism, and will hit the positive emotions of a few. Most will simply ignore it, but for two seconds if your time, its definitely worth it. **Pleasantries can include the following:** - I hope you’re well - I hope all is well - I hope the day/week is treating you well - I hope all is well since we last spoke **Once a conversation has started:** - Thanks for that - Thanks for getting back to me - Thanks for your response - Thanks for your quick response This is also the line where you can start to display some of your personality and identity. You can add in your super-awesome-fun-exclamation-mark-loving personality or your polished articulate self. - I’m super excited you got back to me, thanks!!! or - Thank you kindly for your prompt response, it is most appreciated. ### How You Got their Contact Details, Call Back and Reason for the Email This portion of the email will vary depending on the purpose of the email and how you know the person. Use your common sense to determine what to put here but here are a few points that should cover most circumstances. **How you got their contact details** This is only necessary at the start of a conversation. But adding in a line such as “I found your details on xyz website or social media platform” gives the reader a sense of where you are coming from – this is important for first contact. **Call Back Content** If you got their contact details at a networking event, party or some other scenario where you had an interaction of some sort, built some rapport and made plans to stay in contact – this is a great place to add in what I call **call back content**. If you spoke about a sporting event, a ski trip, kids, whatever – add a few lines in this portion of the email. This will firstly help them to remember who you are and further built rapport. It will also give them some content to bounce off making it easier and more enjoyable for them to respond. **Reason for Email** A reason for the email should be included in every new conversation, even if you’ve spoken to the person before. - I wanted your opinion on xyz - I have a proposition/opportunity I think you may be interested in - I have a few things I think we should catch up about - I have an update on xyz project or report - I have some news I think you should hear This should be brief as you will explain it further, but should give the reader an idea about what they’re in for. This is important when contacting busy people. Also, if the email has multiple topics (discussed below) outline them here. “I wanted to give you an updated on xyz project and see if you were available to catch up with George on Tuesday”. > **You may also be interested in this: Process Street the Ultimate Business Productivity Tool** ### Body The body should be broken into three parts. - Situation - Benefits - Call to Action You need to repeat these three parts for every topic in your email. **Situation** This is what is happening, the reason for the email in more detail and what needs to be done (basically what most people write in a normal email). “I’ve just received the report back from John and we need you to look over it. It shouldn’t take too long, just need you to check the final figures and make sure the portions that relate to your team are worded correctly. We need it back by lunch tomorrow” **Benefits** The father of self help Dale Carnegie in his book How to Win Friends and Influence People states the only way to make someone do something is to make them **want** to do it. Unless we are communicating with friends, chances are we want something out of every email we send. The way you make people want to do something, is by explaining the benefits. You can always find a benefit for why someone should do something. In the above example “I’m sorry for the short timeframe, but _BOSS MAN_ is coming down hard on me to get this finished and your section is the last one we need.” – The benefit here is that he will either avoid getting in trouble by BOSS MAN if he does this on time, or he will get emotional gratification for getting you out of trouble with the boss. Most interactions will have some kind of mutual benefit. If you’re trying to get a job, buy, sell or share something, chances are you have some type of value to offer. If you’re really stuck for a benefit you can always “owe them one” or “buy them a beer”. Don’t forget to highlight the benefit. **Call to Action** Once you’ve told them what needs to be done, and what they’re getting out of it, you need to put in a specific call to action or next step. In the above example: “Please confirm via email that you will be able to complete this for me by lunch tomorrow. If I haven’t heard from you by 4pm today, I will give you a call.” Here are some other examples: - Please contact John on this number at this time - Please send this report here on this date - I will call you at 4pm on Monday to come see the fish - Please start this as soon as possible, I will call you on Tuesday at Lunch to see how things are progressing This step assigns accountability, adds a timeframe and a specific follow up action to get things moving straight away without additional emails back and forth. **Remember:** rinse and repeat these three steps for each topic in your email. ### Closing Line This is a simple line, almost a second pleasantry. Something like: - Feel free to contact me if you have any questions or issues - I will follow up shortly to check your thoughts - Thanks so much for helping me out with this - I look forward to your response ### Signature Finish off with your signature. This will include some kind of a: - Regards - Kind Regards - Thanks - Cheers Plus your name and additional contact information such as phone number, website, social media profile etc. Check out Wisestamp – an awesome free Firefox Plug-in that adds HTML signatures to any web email client such as Gmail. It includes integration and cool little icons for blogs and social media profiles. Adding this information is important because if you’ve made a good impression in your email and sparked some curiosity it allows people to go off and find out more about you. ### Conclusion This may seem like lots to integrate into every email you write, but as I mentioned, having a structure for your emails will actually increase the speed you write them once the structure is internalised. Having this kind of structure will also give people a strong first impression. Not only that you are kind, formal, structured, put in effort and courteous – but the body will be a relief for people who deal with large volumes of emails as it is telling them exactly what needs to be done. There is nothing more annoying than receiving an email that you need to respond to asking for more information before you can action it. I hope this helps you build an email structure - personalised to your own identity - that will lead to rewards in the future. Remember, some people will not remember when you write an email well, but they will certainly remember when you write on badly. So make it a habit to write awesome emails! If definitive is relevant to what you're working on, this is worth reading next: The Definitive Guide to LinkedIn Recommendations.